Star Manjani
The debate about ANA and digitalization is not only criminal. I understand that it is more interesting in public to talk about Mirlinda and her "deeds" in the wiretapping of Gysi or Ermal.
In fact, the real debate should be about the uff and pufff that we all do every time we request a service through E-Albania and WE CANNOT GET IT on time, or at all.
The truth is that through the digitalization of the main services in the country, what are called physical barriers have almost completely disappeared, that is, endless long lines at state offices to get a fresh property card or birth certificate.
But it is also true that in many cases contact with employees of these services is necessary to clarify delays, errors or ambiguities. Online clarifications are useless to be honest.
But the real question is if the information is digital, why should we have the burden of obtaining official documents to use for applications?! Why doesn't the country where we apply get the information it needs on the applicant, family or property, of course with the appropriate authorization and payment of the fee?!
This should be digital reform, that is, removing the burden of proving oneself with digital documents. It should be the state offices that provide real information about me and the claims I have. Why do I have to apply to receive an electronic document, print it because it requires x or x office where I apply for a service?!
So what did I gain from digitalization?! I got rid of the physical queue and stuck to the electronic queue. In the latter without having a real opportunity to complain.
But worse yet, this process did not avoid the administrative burden of physically proving the claim I have in my application for a building permit, for example.
What happens is that with an electronic document printed by me and not by the authentic printers of the Cadastre, whose documents once had a wet signature and a dry seal, today they are electronic and when printed by private printers they are completely unverifiable!!! So all the effort I spent on the digital queue may go to waste because the document I print is not even authentic.
So, besides the fact that administrative barriers were not removed, the guarantees of the security of property documents, identity, or other services we receive have also been removed!!
On the other hand, it's good that it went digital, but why doesn't the cadastre give me the option that Google Maps has, for example, so that I can see my property documents at any time?! Google Maps tells me where my house is, but my Cadastre doesn't! What does this mean?!
In short, the digitalization reform is still far from the standard we are looking for. Digitalization should remove the burden of making fresh property documents and certificates of all kinds, not add to it.
So to simplify it with an example, if the urban planning office asks me for a copy of the fresh property card that I already have registered digitally, it makes no sense to ask me for it on physical paper. This is because I no longer possess the property document on physical paper and this information is provided by the online Cadastre.
The urban planning office can obtain this online information directly from the cadastre with my authorization for the appropriate fee. But it should not burden me with any further administrative burden.
This should be the goal and achievement of digitalization, not simply removing the physical counter and adding a queue to the electronic counter (e-Albania).
This is the debate I'm interested in today.
Let the courts judge criminal offenses, not us.
Editorial
